Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
If it is not exactly what you are looking for, you have:
- 48 hours (Jabodetabek Area)
- 5 days (Outside Jabodetabek Area)
from receiving your order to make an exchange or return and send it back to us.
CLOTHING - Please take care when trying on garments, all products must be returned
in a new, unused and undamaged condition.
SHOES - Please return all items, including the dust bag and box.
The shoebox is part of the product and should remain intact by placing it in an outer
packaging when sending it back to us, otherwise it will not be accepted.
If you’re still deciding whether to keep your new shoes please stand on a carpeted
surface when you try them on to protect the soles.
BAGS - As dark items of clothing can easily transfer dye onto light coloured bags,
please handles these items carefully if you’re still deciding whether to keep them.
HOW TO RETURN YOUR ORDER:
1. Fill out the RETURNS FORM. Tick the item you are returning and if you would
like an exchange or a full store credit refund. Enclosed is an example of how
you should fill in your RETURNS FORM.
2. Pack your order and remember to include the RETURNS FORM. You may return
your items in the original packaging it came in (please completely replace the
original shipping label, with a new returns shipping label with our address) or any
suitable packing material.
Please remember to return items with all original tags, labels, dustbags and shoe
boxes that it came with.
3. Send your package to the following address:
PT. The Clothes
Jl. HOS. Cokroaminoto No.67, Menteng
Phone Number: +62 818 727 159
4. Message us on Whatsapp at +62 818 727 159 and let us know your
tracking number/proof of delivery, so that we can keep an eye out for it.
Please remember to send your returns within the returns period.
Returns sent later than the allocated returns period may be rejected
5. We will message you when your return has been received