Delivery and returns

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Delivery FAQs

We currently only deliver across Indonesia, but if you live somewhere outside of this list you can still contact us at info@jade-jakarta.com to see if we can arrange delivery to your location.

Orders delivered within Indonesia already include all appropriate VAT and Tax charges. 

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Returns
Refunds

All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care via email .

Returns policy

Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

If it is not exactly what you are looking for, you have:

  • 48 hours (Jabodetabek Area)
  • 5 days (Outside Jabodetabek Area)

from receiving your order to make an exchange or return and send it back to us.

 

RETURNS INFORMATION

CLOTHING - Please take care when trying on garments, all products must be returned

in a new, unused and undamaged condition.

SHOES - Please return all items, including the dust bag and box.

The shoebox is part of the product and should remain intact by placing it in an outer

packaging when sending it back to us, otherwise it will not be accepted.

If you’re still deciding whether to keep your new shoes please stand on a carpeted

surface when you try them on to protect the soles.

BAGS - As dark items of clothing can easily transfer dye onto light coloured bags,

please handles these items carefully if you’re still deciding whether to keep them.

 

HOW TO RETURN YOUR ORDER:

 

1. Fill out the RETURNS FORM. Tick the item you are returning and if you would

like an exchange or a full store credit refund. Enclosed is an example of how

you should fill in your RETURNS FORM.

2. Pack your order and remember to include the RETURNS FORM. You may return

your items in the original packaging it came in (please completely replace the

original shipping label, with a new returns shipping label with our address) or any

suitable packing material.

Please remember to return items with all original tags, labels, dustbags and shoe

boxes that it came with.

3. Send your package to the following address:

PT. The Clothes

Jl. HOS. Cokroaminoto No.67, Menteng

Jakarta 10350

Indonesia

Phone Number: +62 818 727 159

4. Message us on Whatsapp at +62 818 727 159 and let us know your

tracking number/proof of delivery, so that we can keep an eye out for it.

Please remember to send your returns within the returns period.

Returns sent later than the allocated returns period may be rejected

5. We will message you when your return has been received