Delivery and returns


Delivery FAQs

We currently only deliver across Indonesia, but if you live somewhere outside of this list you can still contact us at [email protected] to see if we can arrange delivery to your location.

Orders delivered within Indonesia already include all appropriate VAT and Tax charges. 

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.



No Returns will be accepted for sale items. Exchanges may be accepted for the same item in a different size/ color and are subjected to availability of the size and color requested. If the requested size/ color is unavailable, exchange for items of the same value or higher. No returns or exchanges for accessories (bags, jewelry, hair accessories, swimwear, intimates). 

Regular priced items may be returned in some cases with the following conditions:

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the Jade Jakarta and designer tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. Bags 

For example, we may make a reduction in the following circumstances:

the product(s) have been used, worn, damaged or washed;
the designer and Jade Jakarta tag are not attached to the product(s) or have not been returned. Please note that the Jade Jakarta and designer tags constitute an integral part of each product; and/or
you have not returned any packaging which is considered an integral part of a product (such as a dust bag).

Any free gift included with the purchase must be returned unopened, in perfect resellable condition. You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Please read our full Delivery and Returns Policy or contact our customer team at [email protected]


Returns policy

Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

If it is not exactly what you are looking for, you have:

  • 48 hours (Jabodetabek Area)
  • 5 days (Outside Jabodetabek Area)

from receiving your order to make an exchange or return and send it back to us.



CLOTHING - Please take care when trying on garments, all products must be returned in a new, unused and undamaged condition.

SHOES - Please return all items, including the dust bag and box. The shoebox is part of the product and should remain intact by placing it in an outer packaging when sending it back to us, otherwise it will not be accepted. If you’re still deciding whether to keep your new shoes please stand on a carpeted surface when you try them on to protect the soles.

BAGS - As dark items of clothing can easily transfer dye onto light coloured bags, please handles these items carefully if you’re still deciding whether to keep them.


  1. Fill out the RETURNS FORM. Tick the item you are returning and if you would like an exchange or a full store credit refund. Enclosed is an example of how you should fill in your RETURNS FORM.
  2. Pack your order and remember to include the RETURNS FORM. You may return your items in the original packaging it came in (please completely replace the original shipping label, with a new returns shipping label with our address) or any suitable packing material. Please remember to return items with all original tags, labels, dustbags and shoe boxes that it came with.
  3. Send your package to the following address:

    PT. The Clothes
    Jl. Jalan Hanglekir X no. 3, RT. 5 RW. 6 Gunung, Kebayoran Baru
    Jakarta 12120
    Phone Number: +62 818 727 159

  4. Message us on Whatsapp at +62 818 727 159 and let us know your tracking number/proof of delivery, so that we can keep an eye out for it. Please remember to send your returns within the returns period. Returns sent later than the allocated returns period may be rejected

We will message you when your return has been received


All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care via email .


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