Privacy policy and terms

Privacy Policy

This Privacy Policy is effective upon 25 June 2021

This privacy policy aims to give you information on how we collect and process your personal data and we may amend this Privacy Policy without prior notice.

General Use

This website is operated by [JADE JAKARTA] and every access to this website is subject to the following terms and conditions. JADE JAKARTA reserves the rights to maintain this website and alter any of the points without notice for some purposes, develop and/or maintenance website.

[JADE-JAKARTA.COM] aware that your personal information that have been shared to online transaction is confidential and we appreciate your trust that we will do carefully and responsibly. We try to protect all personal data and safety to use and/or share it. We give limited access for each customer by giving a password to protect and prevent unauthorized access to your account.


Intellectual Property Rights

All text, images, graphics, logos, designs, text and information belong to JADE JAKARTA.COM and may not be used for personal or commercial purposes. If you wish to feature our content for publication purposes, please contact us [via our customer service contact/contact link].


Privacy Policy

JADE-JAKARTA.COM guarantees to keep all of the information you’ve filled and given to us private and secure. We will never disclose any customer information it to anyone and/or third party. All of our customers database are kept for our company’s use only.

We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will be use according to the reason for processing your personal data. After this period, your data will be permanently erased and/or rendered anonymous.


We want to inform you that our bank account details, any other bank accounts apart from this list do not belong to JADE-JAKARTA.COM

BCA Account No. 075 1583949 CV Jade Home


This privacy policy only concerns [JADE-JAKARTA.COM] customers and users of our online services.


Collection and cookies

We collect and process your personal data for the following purposes:

  • When you purchase a product from we ask you for the personal data necessary to allow us to fulfil the order including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
  • We will collect personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
  • We also collect data about your use of by using cookies. You will be prompted to turn them on when you first enter the website.
  • When you register on, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favorite designers. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team at [email protected] or through the Contact Us page.
  • When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
  • If you have purchased from us, we will use the personal data, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may message you if an item we know you have been eager to purchase comes back into stock.
  • We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications.


1. Use of the Website

Welcome to (the ‘website’). By accessing this website you agree to these terms and conditions (the ‘Terms’). 

Jade Jakarta is a trading name of PT The Clothes, a company based in Jakarta, Indonesia. is an online platform of the Jade Jakarta stores,  (‘ and Jade Jakarta’/‘We’/‘our’/‘us’) provided for your personal use for the sale of clothing, accessories and other Items (‘Items’).

2. Making a purchase

When you order an Item from you are agreeing to buy it for the price stated, subject to these Terms. All prices stated are in Indonesian Rupiah (IDR). All price conversions to other International currencies are only rough estimates, Jade Jakarta processes and collects all payments in Indonesian Rupiah.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Checkout Securely button at the end of the online order process.

Once orders are placed, you will be providede with an email acknowledging the exact details of your order, including an order number and the total value of your order. This is not an order confirmation or order acceptance from Jade Jakarta. Your order will be processed according to stock availability. 

 We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

We will try to keep our Website as up to date as reasonably possible, but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.

For more information please contact [email protected]

3a. Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

3b. Returns and Cancellation

If it is not exactly what you are looking for, you have:

  • 48 hours (Jabodetabek Area)
  • 5 days (Outside Jabodetabek Area)

from receiving your order to make an exchange or return and send it back to us. Please read our full terms and conditions on the Delivery & Return page.


We do not accept cancellations or ammendments to orders once they are confirmed. If you need additional help please Contact Us or email us at [email protected]

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