ALL SALE ITEMS ARE FINAL SALE. No Returns will be accepted for sale items. Exchanges may be accepted for the same item in a different size/ color and are subjected to availability of the size and color requested. If the requested size/ color is unavailable, store credits will be given in place of the exchanged item.
Regular priced items maybe returned with the following conditions:
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the Jade Jakarta and designer tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
the product(s) have been used, worn, damaged or washed;
the designer and Jade Jakarta tag are not attached to the product(s) or have not been returned. Please note that the Jade Jakarta and designer tags constitute an integral part of each product; and/or
you have not returned any packaging which is considered an integral part of a product (such as a dust bag).
Any free gift included with the purchase must be returned unopened, in perfect resellable condition. You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
Please read our full Delivery and Returns Policy or contact our customer team at firstname.lastname@example.org